FAQ

The Creation Lab is your digital toolbox to make your Sorelle moment extra special.

🎨 Painting inspiration: ideas and examples to make your paint speak
🎨 Color mixer: discover how to mix that one specific color you have in mind
🎵 Curated playlist: the right atmosphere, instantly on point
💬 Conversation starters: conversations that go beyond the weather
🎲 Games: playfully tailored to your evening, from calm to exuberant

Everything you need to get started, the rest you create yourself, with your hands and with each other.

As soon as you place your order, you will immediately receive an email with your personal access code. Log in via our website, on your phone or laptop, whatever you have at hand, and your Creation Lab will be ready for you. Your code remains valid for a full month, so you choose the perfect moment to start. No extra app, no hassle: just log in and get started.

You can access the Creation Lab via laptop/tablet/mobile phone. Use your mobile phone appropriately: for inspiration, the playlist, or the color mixer, to give your evening that little extra touch. After that, don't let it distract you. The Creation Lab kickstarts your evening; together you'll make it a memorable moment.

Allow thirty minutes to an hour, depending on how detailed you want to be. Some people make an afternoon of it. There is no time limit; it's your moment.

Absolutely. You don't need any experience or artistic background. Everything you need is in the box, and our Creation Lab will help you get started with mixing colors, provide inspiration for what you can paint, offer games for during your activity, and give you conversation starters.

Nothing extra. Everything is included in the box.

Absolutely. No drying time stress, no deadline. Feel free to put it aside and pick it up later when it suits you.

Each box is designed for at least two people to work on one canvas, but it’s just as fun to work on it together. Simply order one box per person and add our Creation Lab for the atmosphere.

Absolutely. Many customers choose Sorelle as an experience to share, whether it's with friends, during a bachelorette party, or as a team-building event.

For everyone! Young children should be supervised.

Yes, you can always add a gift voucher to your order. Ideal if you are not sure which product someone would prefer, or as an extra addition to a Moment Box.

That's precisely why it works so well. It's accessible enough for those who don't feel creative, and valuable enough for those who enjoy working with their hands. Our Creation Lab also helps with color mixing, inspiration, and conversation starters, so no one starts with a blank slate.

Not at the moment, but we're working on it!

That's the core of Sorelle. It's not about a perfect end result, but about the canvas as a memento of the moment itself. Every result is unique and good enough as it is. It's mainly about the lovely moment together, without phones and with time for each other.

Once the canvas is dry, simply hang it with the wall sticker or place it on the easel. No frame or additional finishing required.

Within one to two days after dispatch. If you order before 2 PM, we will dispatch your package the same evening.

Certainly, just provide the recipient's address at checkout.